(704) 560-6135 Custom@CustomPTF.com

SMS Privacy Policy & Consent Agreement

Custom Physical Therapy

By opting in to receive SMS messages from Custom Physical Therapy & Fitness, you agree to
the following terms:

1. Program Description

  • Appointment reminders
  • Scheduling updates
  • Patient care communications
  • Billing notifications
  • Educational content related to your diagnosis
  • Occasional promotional or marketing messages

Consent is not a condition of purchase or treatment. Message frequency may vary. Message and data rates may apply.

2. Message Frequency

Message frequency will vary depending on your interaction with clinic and needs for your case.

3. Disclosures

  • If you consent to receive messages related to Custom Physical Therapy and your associated
    appointments- i.e. conversational, informational, promotional, etc- you agree to receive SMS
    messages related to your physical therapy case or appointments from us
  • Message and data rates may apply based on your mobile carrier plan.

4. Opt-Out

You may opt out of receiving SMS messages at any time by replying:

STOP – to unsubscribe
HELP – for assistance

After you send “STOP,” you will receive a confirmation message and will no longer receive SMS messages from us unless you re-enroll.

5. Liability Disclaimer

We are not responsible for delayed or undelivered messages.

SMS services may not be available on all carriers.

6. Data Collection & Use

We collect and use your information solely for communication purposes related to our services.

This may include:

  • Your name
  • Phone number
  • Appointment or service-related information

Your information is used to:

  • Deliver requested SMS communications
  • Provide patient care coordination
  • Improve communication efficiency

7. Data Sharing & Third-Party Use

We do NOT share, sell, rent, or disclose your phone number or SMS consent data to third
parties or affiliates for marketing purposes.

We may share your information only with trusted service providers necessary to operate our messaging services, including:

  • SMS platform providers (e.g., RingCentral)
  • Mobile carriers

These providers are contractually obligated to protect your data and use it only for service delivery.

8. Changes to Terms

We reserve the right to modify these terms at any time.

9. Data Security
We implement industry-standard safeguards to protect your personal information, including:

  • Secure servers
  • Encrypted data transmission where applicable
  • Restricted access to personal data

10. Your Rights
You have the right to:

  • Opt out of SMS communications at any time
  • Request access to your personal data
  • Request correction or deletion of your data (where applicable)

To make a request, please contact us using the information below.

11. Contact Information
If you have questions about this policy or your data, please contact us at:

Custom Physical Therapy & Fitness (McAdenville)
102 Main Street Suite 130, McAdenville, NC 28101
Phone: (704) 560-6135
Email: custom@customptf.com

Custom Physical Therapy & Fitness (Belmont)
550 Mt. Holly Medical Parkway Suite 114, Belmont, NC 28102
Phone: (704) 616-2604
Email: custom@customptf.com

12. Updates to This Policy

We may update this policy periodically. Any changes will be posted on this page with an updated effective date.

Last Updated June 9, 2026.